CRM Salesforce Consultant (m/f/d)
Responsibilities
- Define the scope and project size and drive projects using Agile Methodologies
- Facilitate requirements workshops, gather and analyse requirements and obtain sign-off
- Map AS-IS and TO-BE processes
- Create epic, user stories for Salesforce Engineers including Salesforce design suggestions
- Support stakeholders and business units through UAT, and triage bugs
- Help Salesforce engineers perform root cause analysis
- Provide Train-the-Trainer and functional documentation and sessions
- Support projects through post-go-live & hyper-care activities
Profile
- Proficient CRM B2B process excellence experience, sales, service support/care and process mapping skills
- Working on the Salesforce.com Platform
- Salesforce Administrator Certification
- Salesforce Service Cloud Certification
- Experience with agile methodologies e.g. Scrum
- Experience using process design tools e.g. Signavio
- Experience in implementing support processes in Salesforce - email2case, live chat, chatBOT, omnichannel, and case escalation
Benefits
- Project in a very well-known companyProject in a well known company
About Hays
Discover the modern way of recruiting in the sales and marketing field. With us you receive the perfect support for ensuring your professional success – together with consultants specialised in your industry. Our experience and know-how allow us to assist you individually in planning your next career steps, from choosing the right position to your first day on the job and beyond. Register with us and reap the benefits of interesting job offers that match your skills and experience – all completely free of charge.
Staffing process for freelance specialists
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We carry out a detailed analysis of your technical qualifications on the basis of your CV, your application documents and your profile.
Contact at Hays
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