IT Workplace Services Professional (m/f/d)
Responsibilities
- You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams
- You manage IT hardware lifecycle management & deskside support processes/managed services for the site
- You support and manage the Incident/ Request management processes to ensure Service Level Agreements are met and drive continuous improvement through trend analysis
- You leverage available data (e.g.: Nexthink, SNOW) for proactive support
- You support local Business Continuity and IT Disaster Recovery planning activities
- You proactively address and follow through on process-improvement ideas
Profile
- Excellent working knowledge of the ITIL v3 processes in an IT service delivery
- Experience with ticketing systems and troubleshooting hardware, software and mobile devices
- Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries
- Exhibits intellectual curiosity and integrity and has a strong passion for innovation
- Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications, MS Office etc.
- Solid written and oral communication skills in English, German is a plus
Benefits
- Internal Career Opportunities
- International environment
- World-renowned medical devices company
About Hays
IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.
Staffing process for freelance specialists
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
- 1
- 2
- 3
- 4
1. Analysis of qualifications
We carry out a detailed analysis of your technical qualifications on the basis of your CV, your application documents and your profile.
Contact at Hays
© Copyright Hays plc, . Das Wort HAYS, die H-Symbole, „Hays Working for your tomorrow" und „Powering the world of work" sowie damit verbundene Logos und Illustrationen sind eingetragene Markenzeichen der Hays PLC. Die H-Symbole sind Originaldesigns, die in vielen Ländern geschützt sind. Alle Rechte vorbehalten.